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Service catalogs with added value

Increase customer satisfaction and manage increasingly complex portfolios more efficiently than ever before.



A centralized system for all your needs: FNT ServicePlanet.


Manage company-wide portfolios. And achieve greater efficiency.

Every business is different. But they all have one thing in common: the growing importance of information technology across the value chain. To meet rising expectations, service managers require a central database from which to control and optimize the delivery of enterprise-wide IT services, increasing flexibility in the process.

Customer focus

Describe IT services in a more user-friendly way and make them easier to deploy.

Agility

Use standardized modules to develop market-ready services faster.

Transparency

Centrally control and continuously optimize your portfolios, catalogs, and versioning.

Efficiency

Use digitized data as the prerequisite for future automation.

EFFICIENCY

Transparent dependencies instead of huge administrative workloads

Stay in control of the potentially confusing mix of externally purchased and internally provided services, acting as service broker. FNT ServicePlanet provides an overview of SLAs, contracts, and relationships to services.

TRANSPARENCY

Shared understanding instead of resource conflict

A central source for all digitized service descriptions. Get the information you need to design new services faster by having clearly defined roles and responsibilities. FNT ServicePlanet is the ideal platform, enabling you to create the shared understanding required for all service managers to work as a team.

CUSTOMER FOCUS

 

User benefits instead of technical details


Increase customer satisfaction with benefit-oriented service descriptions and relevant configuration options. Things that should look simple for the user can actually be extremely complex to plan and deploy. This challenge is easy to overcome with FNT ServicePlanet.

RESOURCES

The product catalog as a driver of digitization

Digital natives are challenging established leaders across a range of different markets. They are reinventing the rules by focusing on service and leveraging the latest technologies. However, there is one tactic that traditional companies can use to fight back..

Systematic cost reduction

Use FNT ServicePlanet to optimize delivery of your IT services and increase customer satisfaction.


FNT Software

Headquartered in Ellwangen, Germany, FNT is a leading provider of integrated software products for documenting and managing IT and telecommunications solutions, data centers, and buildings. The company’s client base comprises more than 500 customers worldwide. These include a wide range of well-known organizations in various sectors, including the automotive industry, banking, insurance, chemicals, energy management, airports, hospitals, the media, manufacturing, telecommunications, IT service providers, and public institutions. More than half of Germany’s DAX30 listed companies are FNT customers. As an international software company, FNT has offices in the United States, Singapore, Dubai, and Russia.

FNT ServicePlanet is a powerful control center for product portfolio and service management across the entire service lifecycle. It has all the features you need to digitize and centrally manage your service catalogs, to simplify automation, and to exceed customer expectations with high-quality IT services.

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