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Digitize, structure, centrally control – manage your service catalogs simply and enterprise-wide with FNT ServicePlanet.
Design & Define
Service design – faster design and definition of services using standardized templates
The methodology used to model the standardized templates lets you define and describe services from both a business and IT perspective. As a product or portfolio manager, you can use these templates to bring IT services to market faster and in a range of configuration variants that match customer requirements.
Portfolio management – efficient management of portfolios and customer-specific catalogs
As a result, you can increase customer satisfaction by publishing service catalogs tailored to the specific needs of individual target groups. All service catalogs are created and managed centrally in FNT ServicePlanet. This ensures you retain full control of your publications and versioning – no matter how complex your services.
Change management – easily implement changes to defined services at any time
FNT ServicePlanet features a consistent status model that enables comprehensive change management, from underlying infrastructure to business service. New product versions and variants can be implemented without having to make major changes to the subsequent deployment process. Dependencies between services, both internal and external, can be rendered transparent in order to assess the potential impact before a change is made. In addition to technical dependencies, this enables structured management of the effects of contract changes.
Lifecycle management – detailed control of IT: monitor the status and version of every service asset
You can therefore implement rolling improvements while always staying in control. This complete transparency also enables greater efficiency in the affected processes as well as detailed analysis.
Collaborative environment – enterprise-wide transparency for better teamwork
This provides an enterprise-wide basis for collaboration between the relevant business and IT roles that participate in the design, definition, and composition of new services. The shared database helps accelerate coordination processes and ultimately cut costs.
Configure & Offer
Offer & contract management – reduce the cost of offering and configuring services
Services are offered and configured on the basis of the service catalog with the aid of special wizards. It’s easy to select configuration variants, use them to create offers, and then switch the service status to active when the customer places an order. At the same time, FNT ServicePlanet holds all relevant customer data that is collected during the entire service lifecycle.
Costs & prices – invest your budgets wisely thanks to transparent cost structures
Your role becomes that of a service broker, providing cost structure transparency and maintaining a constant overview of internally produced and externally purchased services. You can therefore adjust pricing based on hard facts. By using this transparency to justify higher prices for more complex services, you can highlight the value your IT services offer.
Single system of record – digitized catalogs as the basis for subsequent service delivery
A comprehensive approach of this kind provides the basis for smooth delivery, faster processes, and lower process costs. The data source in each case is the service catalog and service descriptions in FNT ServicePlanet.