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Digitization requires new service management methods
CHALLENGES FOR IT ORGANIZATIONS
Inefficient service delivery represents a major business risk. Too many manual steps, poor system integration, and unnecessarily slow deployment can leave you creating custom solutions for every application. That scenario is costly and inflexible – and incompatible with long-term business growth.
High time cost per service due to limited automation
Delayed deployment due to complex administrative mechanisms
Inadequate integration between business and operational systems
Difficult integration of all systems due to inconsistency and poor data quality
The Art of Service Design
With growing demands being made on IT services, a new approach to service management is needed. The simultaneous requirement for rapid deployment and cost optimization has become a major stumbling block for IT organizations. With traditional methods, it is no longer possible to adequately address this core challenge.
INDUSTRIALIZED PRODUCTION OF ICT SERVICES
The consequences of automation and the road ahead: digitization has paved the way for the emergence of innovative offerings that combine physical products with ICT services.
While customers now enjoy unprecedented flexibility and personalization, IT organizations face additional challenges. New concepts are required in order to meet these growing expectations. This Expert Paper sets out the three steps required to re-orient your IT organization for optimum service delivery.
“It’s not just what it looks like and feels like. Design is how it works.”Steve Jobs
A CONSISTENT APPROACH TO SERVICE MANAGEMENT
bluEDGE Methodik GmbH is a business consultancy that has developed a practice-based methodology for the industrialized production of goods and services. Our methodology involves all aspects of the process, including product definition, architecture, documentation, process control, and the necessary “tool landscape.” Our approach is comprehensive and geared to future needs. Areas of expertise include automation, digitization, integration, and artificial intelligence.
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